AGRA INTRODUCES ACCOUNTS AND FUEL CARDS TO AGRA ACCOUNT HOLDERS
Published: 07 Jul 2014 

Agra account and fuel cards implemented

What is the purpose of the account/fuel card?
It is an identification tool to ensure that account/fuel purchases are allocated to the correct debtor’s/fuel deposit account. Improved control and minimise fraudulent account and fuel purchases.

Who qualifies for an account/fuel card?
Account card: all clients who currently have an Agra account with a credit limit.
Fuel card: all clients who currently have an Agra fuel deposit account. 
Clients who have an Agra cash account do not qualify for the account card. All new account applications have to be approved before the new client can apply for an account card or fuel card. Companies, state and parastatals who currently work on an order system will not receive an Agra account card. These clients will continue on their current order system.

When will the account/fuel cards be available?
Application forms for the account and fuel cards will be available at all Agra branches and the Agra Website (www.agra.com.na).All account holders are kindly asked to apply for their account/fuel card(s) as soon as possible.All account holders should have an account card and/or fuel card by latest 1stSeptember 2014 as all credit purchases/fuel account purchases will require the presentation of the respective cards as of that date.

Can a client apply for more than one card?
Yes, account holders can apply for more than one card per client number. The same terms & conditions will apply for the additional cards, and the account holder takes full responsibility for all transactions processed with the additional card(s). 

What are the costs of the account/fuel cards?
The account holder can apply for 2 (two) cards per client number, at no cost. Each additional card will attract a once off administration fee of N$ 50.00 (excl. VAT). 

What is the application procedure?
The account holdermust sign the application form and the card terms & conditions, and submit these documents with a copy of the account holder’s ID or driver’s licence at the nearest Agra Branch.
The application forms will be sent to head office, where 
- the card(s) will be linked to the account holder’s account, and 
- the card holder’s details will be printed on the card.
The newly issued cards(s) will be sent to the branch where the account holder applied for the card(s). The account holder will be informed once the card(s) are available for collection.The processing of the card application and the issuing of the cards may take 10 to 15 working days.Upon collection of the card(s), the account will be set to “card mandatory”, which will prevent purchases on respective accounts without the presentation of these cards.

How will the account card work?
The account card will be scanned at point of sale prior to processing the invoice.Clients will be asked for positive identification (ID, driver’s licence, passport). Only the person, whose name is printed on the card, is entitled to use the card for account purchases.Account cards will be accepted at all Agra retail branches, Auas Vet Med and Safari Den. Account cards may not be used for fuel purchases.

How will the fuel card work?
The fuel card will be scanned at point of sale prior to processing the invoice. Clients will be asked for positive identification (ID, driver’s licence, passport). Only the person whose name is printed on the card as card holder is entitled to use the card for fuel purchases.Fuel cards will be accepted at all Agra branches and Agra service stations. The fuel card can only be used for fuel purchases. The fuel purchases may not exceed the cash amount deposited in the fuel account regardless of the number of additional cardholders operating on the fuel deposit account.

All account holders who want to purchase fuel at the Ondangwa Service Station should please take note: Ondangwa Service Station is a subsidiary of Agra. Clients making a deposit into their fuel deposit account (cash or electronic bank transfer), must please indicate that the fuel deposit will be used at the Ondangwa Service Station so that the funds can be allocated to the correct fuel account. 
 

Download Document: Agra account and fuel cards implemented

Download the Application Form for the Agra Account Card

Download Document: Application Form for the Agra Account Card

Download the Application Form for Additional Agra Account Cards

Download Document: Application Form for Additional Agra Account Cards

Download the Application Form for Agra Fuel Card

Download Document: Application Form for Agra Fuel Card

Download the Application Form for Additional Agra Fuel Cards

Download Document: Application Form for Additional Agra Fuel Cards