CUSTOMER SERVICE, THE HEART OF THE AGRA BRAND
Published: 01 Jul 2017

At Agra, we believe in customer satisfaction through service excellence. Therefore, in order to ensure that our valued customers receive the best client service, attracting, developing, and retaining employee talent is fundamentally important to us. We continuously embrace the value of experienced, long-standing employees that know our customers and understand their needs.

Agra Limited is led by a team of qualified and experienced Namibian professionals. Our employees are our most important asset. Their innovation, diversity, and passion keep us growing and succeeding as a collective element. Additionally, we provide various growth and development opportunities for our employees through internal training courses, study aid or external development opportunities.

Research indicates that workers have three prime needs: Interesting work, being well informed about the company’s processes and recognition for doing a good job. At Agra, we believe no less; consequently a loyal and dedicated workforce is manifested throughout all our subsidiaries and branches. 

Our objective, to be “rooted in our people”, realise not only our utmost commitment to quality, integrity, and responsiveness to our clients’ needs but also our appreciation towards our dedicated staff for their valued contributions. 

Agra established Long Service Awards to officially recognise long-serving employees whose dedication and hard work have contributed to Agra’s success. 

During a recent Long Service Awards ceremony at the Agra Corporate Office in Windhoek, Agra’s Chief Executive Officer, Arnold Klein, presented 32 certificates to Windhoek based employees for 10, 15, 20 and 25 years of service to Agra.

The CEO congratulated employees and commended them on their dedication and efforts. He encouraged all employees to continue to uphold Agra’s vision by living the brand.

“Agra’s efforts placed on retaining expertise, ultimately striving towards the best customer service, affirms our goal of creating a better life for all Namibians”, he said. 

During the period 15 June to 13 July 2017, a total number of 107 employees, throughout Agra branches countrywide will receive awards. Among them, they share a total number of 1618 years of service to Agra.